Troubleshooting

Having trouble with your preset? We’re here to help you fix it! :-)

The download link doesn’t work on my smartphone

On some smartphones the download link doesn't work, or it doesn't seem possible to save the file to your smartphone.

Solution:

  • Open the download link on a computer or other smartphone, and then send it to your own smartphone (e.g. as an attachment in whatsapp email, airdrop bluetooth, file sharing, dropbox, etc ... ).
  • In some cases, there may not be enough free memory. Check to see if you have enough space for the file on your smartphone.

    Which app should I use to open the preset?

    The presets work with the free Lightroom CC app for Android and iOS. The presets can not be opened on their own. 

    I can't import the preset into the Lightroom app.

    Solution: 

    • In some cases, there may not be enough free memory. Check to see if you have enough space for the file on your smartphone.
    • Android: start by opening Lightroom, don't try to open presets through the app, instead, try importing them into the app through the correct steps!
    • Sometimes you can't find the right folder if you want to add the preset in Lightroom. In this case, it can be useful to start from the presets: navigate in your smartphone to the files you have downloaded, select them ( all at once if possible), and add them to Lightroom (add/ share/open ... ).

    The preset doesn't seem to be working. Now what?

    Does your photo look exactly the same when you apply the preset?

    Solution: 

    • Most problems are solved if you just delete the preset and reinstall it.

    My picture is too light/dark. Now what? 

    Solution: 

    • If your photo isn't quite to your liking yet, first use the 'exposure' slider (under the 'light' tab in the app). This keeps the other settings of the preset intact.  

    I want to adjust the preset, is that possible?

    Yes, that's the great thing about presets! You can start with the preset you downloaded, and then you can make adjustments. If you find yourself making the same adjustments over and over again, we would encourage you to save them as a preset of your own! 

     

    Ahh, I’m still having trouble!

    Send us an email with a screenshot a brief explanation of the problem. We'll get back to you asap!

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